4+ day, 15+ hour ago   (207+ words) Store connects more than 17,000 IoT devices with AI tools. Rainbow has opened its upgraded Shahe sp@ce supermarket in Shenzhen, its first store to use a store digital twin. The project, developed with Hanshow and Rainbow’s technology subsidiary Lingzhi Digital…...

6+ day, 19+ hour ago   (308+ words) In China, 56% use it to seek health and medical guidance. A trust gap exists between artificial intelligence-assisted search and automated purchasing amongst consumers despite companies betting big on agentic AI. According to a Mintel report, whilst the technology is advancing…...

1+ week, 14+ hour ago   (282+ words) Financial activity can reveal signals absent from retail transactions. AEON Malaysia’s data and artificial intelligence (AI) arm in Malaysia is moving beyond transaction-based customer segments to identify life stages using data from its retail, mall, and financial service businesses. Ong…...

1+ week, 4+ day ago   (162+ words) AI is helping brands improve their ability to assess the commercial return on loyalty investment, anticipate reward liabilities and optimise costs. The result, the report noted, is a shift from static programme structures to propositions that adapt continuously to context…...

1+ week, 5+ day ago   (316+ words) Expectations of more competition rose to 61% from 28% last year. Online marketplaces are putting more pressure on Australian retailers, with 61% expecting the platforms to increase competition over the next 12 months, up from 28% last year, according to Deloitte. Its 2026 Retail Report, based…...

1+ week, 6+ day ago   (286+ words) Its 5.8 million-member programme is testing whether personalisation can improve promotion efficiency across food and non-food retail. Central Retail Vietnam is moving beyond broad discounts as it uses loyalty data to sharpen promotional spending and coordinate customer engagement across different retail…...

2+ week, 3+ day ago   (314+ words) AI is the first source for 23% of consumers versus 7% for sales assistants. Another 29% trust both sources about the same. In total, 76% trust AI recommendations as much as or more than advice from retail staff. AI is also becoming a first…...

2+ week, 6+ day ago   (658+ words) Trust begins with knowing the customer as one person with a history, not a set of records scattered across the business. We are anticipating the convergence of two key driving forces. This involves shoppers having their own agents to browse…...

3+ week, 4+ day ago   (417+ words) Two in three consumers buy on creator recommendations. Human trust remains central to purchase decisions in Southeast Asia even as generative AI gains ground in product discovery, according to a report by impact.com, Cube and Dentsu. The E-commerce Influencer…...

3+ week, 6+ day ago   (877+ words) Are brands being helpful to consumers with artificial intelligence (AI), or simply automating faster? That distinction may determine which brands grow and which lose customer trust. New customer signals are appearing faster, and across more channels than ever before. Awareness,…...