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Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what retailers should be doing for the consumer demographic. by Tal Barmeir — Co-Founder and CEO, BlinqIO AI has transformed from a promising frontier technology into a
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News
The loyalty gap: What shoppers need from retailers now
1+ mon, 3+ day ago (368+ words) Retailers can close the loyalty gap by designing programs around customer needs rather than individual channels. September 10, 2026 by Dr. JR Slubowski — VP of Strategic Counseling, Kobie As shopping journeys span social media, AI tools, and third-party platforms, customers want loyalty…...
Burlington moving HQ to Philadelphia
1+ week, 3+ day ago (91+ words) Retail Customer Experience Burlington moving HQ to Philadelphia Apparel and housewares retailer Burlington is planning to move its headquarters from New Jersey to Philadelphia. The move to the Schuylkill Yards development area, which is estimated to cost $370 million, will bring…...
Kohls taps Arianne Parisi as chief customer officer
1+ week, 3+ day ago (136+ words) Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since 2025. In the newly created role, Parisi will be responsible for enhancing the omnichannel customer experience…...
Walmart building high-tech fulfillment center in Georgia
1+ week, 5+ day ago (207+ words) Retail Customer Experience Walmart building high-tech fulfillment center in Georgia Walmart will build a $1.3 billion high-tech, next-gen fulfillment center in Franklin County, Ga., to join their other 209 Walmart and Sam's Clubs stores and 11 supply chain facilities in the state. The…...
Buc-ee’s traffic tops 210M annual trips
1+ week, 5+ day ago (140+ words) retailcustomerexperience.com Buc-ee’s traffic tops 210M annual trips Convenience and fuel retailer Buc-ee's has hit a big benchmark — ore than 210 million annual trips, according to a Numerator report. The retailer has more than doubled its traffic since 2019, building a loyal following…...
Gap names Michael Francis as Old Navy CEO, president
1+ week, 6+ day ago (318+ words) Retail Customer Experience Gap names Michael Francis as Old Navy CEO, president Gap Inc. has appointed Michael Francis as president and CEO of Old Navy to succeed Haio Barbeito, who will transition from his operating role into an advisory capacity…...
L.L. Bean debuts free loyalty program with customer engagement aspect
3+ week, 6+ day ago (183+ words) L.L. Bean, an outdoor lifestyle brand, has launched a loyalty program that not only rewards customers for shopping but allows them direct input in how the retailer spends its $250,000 in charitable spending each year. The program is available to all customers,…...
Kroger names Nate Faust as chief e-commerce officer, EVP
3+ week, 6+ day ago (270+ words) The Kroger Co. has hired Nate Faust as chief e-commerce officer and executive vice president. Faust, who will take the role as of Sept. 1, has two decades of experience building and scaling impactful e-commerce businesses, most recently at Olive creating…...
Many consumers will start holiday shopping before Black Friday
4+ week, 26+ min ago (197+ words) Retail Customer Experience Many consumers will start holiday shopping before Black Friday A hefty number of shoppers, 83%, will begin planning for holiday purchases before Black Friday, according to a Consumer Pulse research report, and 71% will start holiday shopping before Black…...
Home Depot deploys express delivery nationwide, Q2 earnings exceed expectations
3+ week, 4+ day ago (678+ words) Home Depot launches nationwide express delivery across all U.S. markets on the same day Q2 earnings reflect sales of $47.9 billion in Q2 2026, an increase of $2.6 billion or 5.7% growth compared to the second quarter of 2025. Home Depot is launching nationwide express delivery across all…...