20+ hour, 46+ min ago   (547+ words) The homeowners insurance industry collectively makes an extra $8.8 million in interest and investment income for every day it delays a claim payment, according to an analysis released by the Consumer Federation of America (CFA) in partnership with Weiss Ratings. If…...

4+ day, 8+ hour ago   (679+ words) State Farm says that after meeting with agents regarding their new Human + Digital approach, they’ve made some adjustments. Yet, a blog post by Kristyn Cook, State Farm executive vice president and chief agency, sales, and marketing officer, doesn’t detail what…...

2+ mon, 3+ day ago   (612+ words) Consumers who have to switch channels for a single auto insurance inquiry are less satisfied and less likely to renew, the JD Power 2026 U.S. Auto Insurance Study found. According to the study findings, nearly half (46%) of consumers used multiple interaction channels…...

3+ mon, 21+ hour ago   (558+ words) U.S. auto insurance shopping and new business growth shifted from “hot” to “warm” in Q1 2026, according to the latest U.S. Insurance Demand Meter from LexisNexis Risk Solutions. Year-over-year (YOY) shopping growth decreased to 3.2%, turning negative in March, down from an increase…...

3+ mon, 2+ week ago   (999+ words) North Carolina Insurance Commissioner Mike Causey told collision repairers and others associated with the industry last week that “nobody has a magic bullet” to improve insurance claims handling practices. Causey and North Carolina Department of Insurance (NCDOI) Vehicle Towing, Recovery,…...

3+ mon, 2+ week ago   (420+ words) The California Department of Insurance (CDI) has submitted its Intervenor and Administrative Hearing Bureau Fairness and Accountability rulemaking package to the Office of Administrative Law (OAL) for final review, which it says marks the most significant modernization of the intervenor system…...

3+ mon, 3+ week ago   (534+ words) Illinois Secretary of State Alexi Giannoulias releases a study that details how auto insurance companies are using non-driving factors to increase costs for Illinois drivers. “This study puts hard data behind what Illinois drivers have been experiencing for years — pricing…...

4+ mon, 1+ day ago   (532+ words) State Farm has agreed to settle an Arkansas class action lawsuit over alleged undervalued actual cash values for nearly $15.6 million. Rose Chadwick, the lead plaintiff, filed the suit in 2021, alleging that State Farm used Audatex North America valuation reports to…...

4+ mon, 6+ day ago   (568+ words) Affordability challenges are making consumers treat lower-severity claims as optional purchases, a new CCC Crash Course report says. As smaller claims decrease within first-party coverages, the severity mix is reshaping, the report says. This follows decisions by consumers to opt…...

4+ mon, 2+ week ago   (480+ words) During an upcoming open meeting of the Society of Collision Repair Specialists (SCRS), a panel of speakers from the North Carolina Department of Insurance will discuss consumer protections and effective complaint-resolution strategies. The meeting will be held on April 21 from…...